Meet the Team - Sightline Windows & Doors Cutler Bay

Meet the Cutler Bay Team Behind Sightline Windows & Doors Cutler Bay

We’re the crew that shows up in Cutler Bay with a measured survey already in hand and a license number you can verify before we touch your frame. Every person on this page has passed a background check, worn the uniform, and signed the same Haven Standard that governs all ten brands in our network. What unites us isn’t a slogan. It’s that we don’t round measurements, we don’t change prices after we write them down, and we don’t leave a job without a photo record that matches what we promised.

Call (786) 886-1945

Our People

Sonia Raman, Owner

I started Sightline in 2012 after watching too many window jobs in South Florida go sideways over a verbal quote that somehow grew by forty percent once the old frame came out. That doesn’t happen here. Haven Clause 1 means the measurement and the price live on the same document, and the customer keeps the original. I still review every measured survey before it becomes a written scope, and I’ll flag a sightline reading that doesn’t match the field photo. In Cutler Bay, I keep a particular eye on garage door conversions to impact-rated systems because the 2020 Florida Building Code 7th Edition changed the wind-borne debris requirements for garage door assemblies in Miami-Dade County, and I’ve seen three competitors miss the TAS 201 testing documentation. When I’m not checking frame plumb on a custom geometric install, I’m usually explaining to a homeowner why a lower U-factor doesn’t automatically mean a lower SHGC, and which one actually matters for their west-facing wall in Cutler Ridge.

Marcus T., Lead Technician

Marcus has been installing impact-rated windows and doors in South Florida for fourteen years, which means he was working through the post-Hurricane Wilma code changes and the shift to ASTM E1886 testing standards. He holds a Miami-Dade County contractor certification for fenestration installation and specializes in the structural integration of PGT and CGI systems into existing block construction, where the original rough opening was never designed for the deeper frame profile of a modern impact unit. Marcus is the person who will tell you, without prompting, that your stucco return is too thin for the fastening pattern you asked for, and then show you the photo of the last job where he saw the same condition. Off the truck, he restores vintage fishing reels and will talk about 1950s Penn Senator drag systems for longer than most customers expect.

Elena V., Senior Installer

Elena came to us from a commercial glazing crew in Hialeah, where she spent eight years on high-rise curtainwall systems before deciding she preferred working with homeowners who actually live behind the glass she installs. Her specialty is energy-efficient retrofits in Cutler Bay’s 1970s and 1980s ranch homes, where the original aluminum single-pane units create condensation patterns that most crews misdiagnose as gutter problems. She is certified in the installation of ECO Window Systems and ES Windows products, and she keeps a written log of every U-factor and SHGC combination she has specified by wall orientation in the Cutler Bay area. Elena will notice if your sliding door track is out of level by 3/16″ before she unloads the new unit, and she will explain why that matters for the roller longevity without making you feel like you should have known. She runs a small orchid collection that has outlived two of her previous employers.

Darnell K., Service Coordinator

Darnell answers the phones that ring at 11:47 PM when a customer in Lakes by the Bay realizes their written estimate has a line item they don’t understand. He has been with Sightline since 2019, and he is the reason our live-answer coverage actually works: he built the rotation schedule, he trained the backup operators on the difference between a service call and a new install lead, and he still pulls weekend shifts himself. Darnell is the person who schedules your measured survey, confirms that your specific product selection from our eight manufacturer lines is in production, and calls you the day before arrival with the technician’s license number and estimated window. He tracks permit status with Miami-Dade County for every job that requires it, which in Cutler Bay means most impact-rated replacements and any garage door conversion. He does not play fantasy football, but he maintains a spreadsheet of every Florida building department’s current permit turnaround time that he updates weekly and will reference unprompted.

Javier R., Apprentice Installer

Javier joined us in 2023 after completing a construction technology program at Miami-Dade College, and he is currently working through his supervised hours for Miami-Dade County fenestration certification under Marcus’s direct oversight. His current assignment is mastering the thermal break installation details for Therma-Tru entry door systems in existing stucco openings, which requires precise shimming to maintain the manufacturer’s warranty coverage while preventing air infiltration at the sill. Javier documents every job with the photo record that becomes part of the customer’s final packet, and he has developed a particular skill for catching the before-and-after angles that show the sightline improvement most clearly. He is the only person on the crew who has voluntarily watched the full PGT installation training video series twice, and he will admit this if asked directly.

Before

After

One Standard, Every Job

The Haven Standard applies to all ten brands in our network, but it is executed by the people on this page in Cutler Bay. Have it in writing: every customer receives the measured survey they keep, and the written quote cannot deviate from it. Arrive on schedule: the technician at your door matches the license number you were given. Verified crews: background-checked, uniformed, and identified before arrival. Evidence on every job: the documented photo record is standard, not an upsell. No surprises: the price is written before any work starts, always. These clauses are not marketing language. They are stamped on every job we complete, and they have governed every one of the 18,000+ windows and doors we have installed since 2012. If you are in Cutler Bay, Cutler Ridge, Lakes by the Bay, or anywhere in Miami-Dade County where the Florida Building Code governs your opening, the same standard applies. Call (786) 886-1945 to schedule your free estimate, and the person who answers will be a live operator, not a voicemail queue.

Written by Sonia Raman, Owner at Sightline Windows & Doors Cutler Bay, serving Cutler Bay since 2012.